Notifications

Your devices are the backbone of your digital signage infrastructure, and it's crucial to be promptly informed of any issues that may arise. By enabling device notifications, you can receive email alerts whenever a device goes offline or experiences playback failure.

TelemetryTV offers notification services using Webhooks to pair with different services like Slack.

Enabling Notifications

To turn on device notifications, follow these steps:

1. Go to the Devices page and select the device you want to monitor from the list.
2. Once the device is selected, navigate to the Details tab.
3. Under the Notifications section, toggle on the options for Notify on Offline and Notify on Play Failure.

Integrating Slack and WebHooks

TelemetryTV supports Slack notifications for device status using incoming WebHooks. By setting up this integration, you can receive real-time automated communications about device failures in your chosen Slack channel.

Option 1: Pair Slack-WebHooks with TelemetryTV App

Follow these steps to obtain a Slack-specific WebHook for integration with the TelemetryTV App:

1. Open Slack and select the desired workspace. Scroll down and choose the Apps tab.

2. In the search bar on the Apps page, search for Incoming WebHooks and click Add.

3. Configure the channels where you want the Slack-WebHooks communications to be sent by clicking the Edit button.

4. Obtain the WebHook URL and include a naming convention for the Slack-WebHook message bot.

👍

Generating Unique URL's

Clicking the Regenerate button generates a new unique URL.

Once you have the WebHook URL, follow these steps to enter it into the TelemetryTV App:

1. Go to your TelemetryTV account's settings tab and click on Notifications in the bottom left corner.
2. Click Add Method in the top right corner.

3. From the dropdown menu, select SLACK and paste the WebHook URL.
4. Optionally, specify the notification hours by toggling Only sending notifications during specified times and entering the desired times in a 24-hour format.

Option 2: Pairing Other WebHooks with TelemetryTV App

If you want to use a different app for receiving notifications, follow these steps:

1. Obtain a WebHook URL from the desired app.
2. In your TelemetryTV account's settings tab, click on Notifications in the bottom left corner.
3. Click Add Method in the top right corner.
4. Select Webhook from the dropdown menu and paste the WebHook URL into the Destination box.
5. Optionally, specify the notification hours by toggling Only sending notifications during specified times and entering the desired times in a 24-hour format.

Once configured, any device failures will be sent to your Slack account or the specified app, ensuring you're promptly notified about any issues with your devices.

By implementing these device failure notification mechanisms, you can proactively address any network interruptions, electrical problems, or hardware hiccups, and keep your digital signage infrastructure running smoothly.