TelemetryTV provides a range of pricing plans to cater to different customer needs, including discounted options for those utilizing smaller feature sets. Our dynamic pricing model aims to make digital signage accessible to all customers. In this article, we explain our billing system so that you can make an informed decision when selecting a TelemetryTV plan. Our current plans are listed on our website.

Per Device Billing

All billing, whether monthly or annually, is based on a per device basis. A device refers to any supported hardware paired or provisioned to your TelemetryTV account. For example, if you have 3 TelemetryOS Box devices paired to your TelemetryTV account, you are billed for 3 devices.

Counting Your Devices

To determine your device count, visit the Devices page where you can see a list of all connected devices. You are billed for any active devices in your list. Active Devices include those that are currently online (green icon) or have been online within the last 30 days (grey icon).

Please delete any offline devices that are still active (grey icon) and that you are not using to avoid unnecessary charges. You are not billed for Inactive Devices with a red icon that have been inactive for more than 30 days.

New Device Grace Period

When you pair or provision a new device, you are not charged for it until it has been active for 6 hours. This grace period allows you to attach test devices, use them, and delete them without incurring charges as long as it is within that timeframe.

Adding a New Device

To add a new device to your TelemetryTV network:

1. Install Software: Load the TelemetryTV media player software onto the new device.
2. Connect Device: Simply plug in the device to your network and get a player application based on your hardware. Once the player application is downloaded, connect in one of two ways: Pairing or Provisioning.
3. Automatic Detection: The billing system automatically detects the newly added device and adjusts your billing accordingly.

This process ensures that your new device is up and running quickly with minimal setup.

Monthly Billing

With monthly billing, you are charged each month on your monthly renewal date based on the number of active devices (green/grey icon) in your account during the last 30 days. If you remove or add devices, your monthly bills vary accordingly.

📘

Credit Card Payments

Only credit card payments are accepted for plans that are billed on a monthly basis. If you would like to pay by ACH transfer, please subscribe to an annual plan.

Annual Billing

Opting for annual billing means you are billed an annual rate upon subscription for all active devices (green/grey icon) at that time. As you pay upfront for these devices, there is no refund if the devices become inactive during the year, as you have committed to using them for the full year. However, if you remove a device and add a new one, you are not charged for an additional annual plan as long as you maintain your device count.

If you add more devices after your subscription date, you are billed for those devices at a pro-rated rate. For example, if you are on an annually billed plan that bills $100 per year per device and you add a new device exactly 6 months from your original subscription date, you are billed $50 for that device instead of the annual rate of $100. This ensures that all device licenses expire and renew on the same subscription date each year.

Your Bill

Invoices and receipts are sent to you via our payment service, Stripe. To check your billing history or to read/download an invoice, follow these steps:

1. Log in to your TelemetryTV account.
2. Navigate to Settings.
3. Select Billing.

📘

Ensure payment is made before the due date to avoid any service interruptions.

VAT Numbers

You cannot enter a VAT number yourself in TelemetryTV. To add a VAT number to your account, customer support assistance is required. Please click on Talk to a Person from our Support chat to initiate this process.

UK and EU VAT Number on Invoices

TelemetryTV does not have one as it is a Canadian Company and is currently exempt by threshold. Instead, we use a Business Number (BN).

Expiration Dates

To check your renewal date:

1. Log in to your TelemetryTV account.
2. Navigate to your Account details.

Your renewal date is displayed in this section.

👍

Contact Us With Questions

If you have any further billing questions, please contact our support team through the blue chat icon!

Phone and video support is included with our Network and Enterprise Plans.

Hosting Details

Information on our Hosting Provider, location of the main and secondary Backup Data Center Server, our Data Regions, Privacy and Security Policies are found at the following links:

Data regions

Privacy Policy

Security Policy

Existing Account?

If you invite a user and the account already exists but is not in your list of accounts, then they have most likely created a separate trial account and will need to delete it first to accept the invite. Details on doing this are found here.

If a user is having trouble logging in and their email is not showing in the user group, and you get an error message saying their email already exists when trying to resend an invite, then they might have set up a trial account instead of accepting the invitation to join your account.

They need to delete their trial account by logging into their account, navigating to the settings menu, and selecting delete account. Details on doing this are found here.

Trial Accounts

With trial accounts, some features are not available. SSO (Single Sign-On) is not supported with a free trial account.

If you are on a trial account and want to join an existing TelemetryTV account instead of creating a new one, you will need to delete your trial account first. After that, your email can be added as a user to your company account.

Affiliate Account Linking

To link an an existing account as an affiliate without losing the content from that account, you need to create an API token on the existing account and use the link account option on the Affiliates page.

Updating Your Password

To update your password once you access the account, navigate to the My Details section, enter your current password and the password you would like to update it to.

Changing Your Login Email Address

If you need to switch to a different subscription account for TelemetryTV, please note the following:

• You will need to subscribe using the new account credentials.
• Any content you have already created with your current account will not be synced or transferred to the new account.

Changing Your Subscription Account

1. Log out of your Current Account.
   1. Navigate to the Account Settings.
   2. Select the option to log out.
2. Subscribe with New Account.
   1. Visit the TelemetryTV website.
   2. Subscribe using your new account credentials.
   3. Follow the on-screen instructions to complete the subscription process.
3. Manage Existing Content:
   1. Remember that content created under the previous account will not be automatically
      available in the new account.
   2. If needed, manually recreate or transfer your essential content before switching
      accounts.