Learn about our dynamic billing system.

TelemetryTV provides a range of pricing plans to cater to different customer needs, including discounted options for those utilizing smaller feature sets. Our dynamic pricing model aims to make digital signage accessible to all customers. In this article, we explain our billing system so that you can make an informed decision when selecting a TelemetryTV plan. Our current plans are listed on our website.

Per Device Billing

All billing, whether monthly or annually, is based on a per device basis. A device refers to any supported hardware paired or provisioned to your TelemetryTV account. For example, if you have 3 TelemetryOS Box devices paired to your TelemetryTV account, you are billed for 3 devices.

Counting Your Devices

To determine your device count, visit the Devices page where you can see a list of all connected devices. You are billed for any active devices in your list. Active Devices include those that are currently online (green icon) or have been online within the last 30 days (grey icon).

Please delete any offline devices that are still active (grey icon) and that you are not using to avoid unnecessary charges. You are not billed for Inactive Devices with a red icon that have been inactive for more than 30 days.

New Device Grace Period

When you pair or provision a new device, you are not charged for it until it has been active for 6 hours. This grace period allows you to attach test devices, use them, and delete them without incurring charges as long as it is within that timeframe.

Adding a New Device

To add a new device to your TelemetryTV network:

  1. Install Software: Load the TelemetryTV media player software onto the new device.
  2. Connect Device: Simply plug in the device to your network and get a player application based on your hardware. Once the player application is downloaded, connect in one of two ways: Pairing or Provisioning.
  3. Automatic Detection: The billing system automatically detects the newly added device and adjusts your billing accordingly.

This process ensures that your new device is up and running quickly with minimal setup.

Monthly Billing

With monthly billing, you are charged each month on your monthly renewal date based on the number of active devices (green/grey icon) in your account during the last 30 days. If you remove or add devices, your monthly bills vary accordingly.


Credit Card Payments

Please note: Only credit card payments are accepted for plans that are billed on a monthly basis. If you would like to pay by ACH transfer, please subscribe to an annual plan.

Annual Billing

Opting for annual billing means you are billed an annual rate upon subscription for all active devices (green/grey icon) at that time. As you pay upfront for these devices, there is no refund if the devices become inactive during the year, as you have committed to using them for the full year. However, if you remove a device and add a new one, you are not charged for an additional annual plan as long as you maintain your device count.

If you add more devices after your subscription date, you are billed for those devices at a pro-rated rate. For example, if you are on an annually billed plan that bills $100 per year per device and you add a new device exactly 6 months from your original subscription date, you are billed $50 for that device instead of the annual rate of $100. This ensures that all device licenses expire and renew on the same subscription date each year.

Your Bill

Invoices and receipts are sent to you via our payment service, Stripe. To check your billing history or to read/download an invoice, follow these steps:

  1. Log in to your TelemetryTV account.
  2. Navigate to Settings.
  3. Select Billing.

VAT Numbers

To add a VAT number to your account, customer support assistance is required. Please click on Talk to a Person from our Support chat to initiate this process.

Expiration Dates

To check your renewal date:

  1. Log in to your TelemetryTV account.
  2. Navigate to your Account details.

Your renewal date is displayed in this section.


Contact Us With Questions

If you have any further billing questions, please contact our support team through the blue chat icon or at [email protected]. We're here to help!