Content Display Options

If you're experiencing issues with displaying your content, follow these troubleshooting steps to identify and resolve the problem:

Check Content Scheduling

Go to the Schedule section in your TelemetryTV account.

Confirm that the scheduling settings for your content are configured for the correct dates and times.

Verify Content in Playlists

Make sure the content is correctly added to the relevant playlist.

Check for any missing or incorrectly ordered content that might be affecting the display.

Review Device Sync and Status

Navigate to the Devices tab to confirm that your device is online and synced with the latest content. Look for any errors or connectivity issues. If necessary, force a content sync to ensure the device displays the latest updates.

Check Content Settings

Verify that all media files (for example, images and videos) used in your display are properly uploaded and formatted. Unsupported file types may cause issues with the display.

Preview and Test Content

Use the Preview option in TelemetryTV to check if your content displays as expected. This step helps determine if the issue is with the configuration or the device itself.

Restart Device

Sometimes a simple restart can resolve display issues.

Try restarting the device from the Devices tab to refresh the content feed.