Black Screen or No Display on Monitor
These are some options to try if any of your screens are not displaying or shows a black screen
If images are appearing black on any of your monitors in TelemetryTV, possible causes include:
Starting yesterday every time we tried to add a picture it is showing as black on the right monitor
File Compatibility
Ensure the image is in a supported format (JPEG, PNG). Corrupted or unsupported files can cause issues.
https://docs.telemetrytv.com/docs/supported-formats
Display Settings
Check resolution, orientation, aspect ratio, and scaling to match your signage layout.
https://docs.telemetrytv.com/docs/playlist-configuration
Cache/Browser
Clear your browser's cache or try a different browser.
https://docs.telemetrytv.com/docs/supported-browsers#browser-troubleshooting
Player Issues
Ensure your media player is updated to the latest version.
https://docs.telemetrytv.com/docs/troubleshooting-player-issues
Network Upload
Re-upload the image if the network was unstable during the initial upload.
https://docs.telemetrytv.com/docs/bandwidth-limits
Content Zoning
Verify the image is placed correctly in the layout zones.
https://docs.telemetrytv.com/docs/zoned-pages
Check to make sure that there are no out-memory issues:
Updated about 1 month ago