Black Screen or No Display on Monitor

If images are appearing black on any of your monitors in TelemetryTV, possible causes include:

Starting yesterday every time we tried to add a picture it is showing as black on the right monitor

File Compatibility

Ensure the image is in a supported format (JPEG, PNG). Corrupted or unsupported files can cause issues.
https://docs.telemetrytv.com/docs/supported-formats

Display Settings

Check resolution, orientation, aspect ratio, and scaling to match your signage layout.
https://docs.telemetrytv.com/docs/playlist-configuration

Cache/Browser

Clear your browser's cache or try a different browser.
https://docs.telemetrytv.com/docs/supported-browsers#browser-troubleshooting

Player Issues

Ensure your media player is updated to the latest version.
https://docs.telemetrytv.com/docs/troubleshooting-player-issues

Network Upload

Re-upload the image if the network was unstable during the initial upload.
https://docs.telemetrytv.com/docs/bandwidth-limits

Content Zoning

Verify the image is placed correctly in the layout zones.
https://docs.telemetrytv.com/docs/zoned-pages

Check to make sure that there are no out-memory issues:

https://docs.telemetrytv.com/docs/out-of-memory-issues-oom