Troubleshooting Admin

Missing Emails For Affiliates

An affiliate has not received an email from Telemetry yet.

The affiliate must be correctly set up using the instructions here, and provisioned correctly as well.

To link an an existing account as an affiliate without losing the content from that account, you need to create an API token on the existing account and use the link account option on the Affiliates page.

Change Organization Name

Device organization names and locations can only be modified by admin users of the TelemetryTV account.

To change device organization names, first go to the Devices page.

Locate the device Organization drop-down menu on the top left of your screen, select the one you would like to change and click the 3 dots icon to rename it.

Permission or Group Changes

If you need to set or change your Permissions, check out the Groups page.

Connecting to a Live Support Person

I need assistance with an error, please connect me with a live advisor.

You can get help by accessing our documentation library or reach our AI product specialist.

Depending on your Plan, you can ask for additional help if required.

Some details that are very helpful when interacting with our support:

• What exactly are you having trouble with?
• What type of issue are you experiencing? (Hardware, Billing, Player, etc)
• Are you seeing any specific error messages or behaviors?

The more information you share, the better we can assist you.

What Chatbot do you Use?

TelemetryTV utilizes the Fin model, which integrates with Intercom, our support service platform. Fin operates as our AI chatbot, assisting with inquiries and providing efficient support to our users.